1.1 DEFINITIONS

The term “EXHIBITOR” means the Exhibitor, its employees, agents, representatives, and any Exhibitor Appointed Contractor (“EAC”). Show or Event: an organized marketplace within a venue where EXHIBITORS participate. Show or Event Site: The venue or place where an exposition or event takes place; Supervised Labor: Union labor that is provided to an EXHIBITOR to install or dismantle a booth or exhibit space,

1.2 PAYMENT TERMS

Full Payments, including any applicable tax and fee, are due in advance at the time when the order is placed. When applicable, as noted on custom quotes or at the show site prior to delivery of services or equipment to EXHIBITOR unless other credit arrangements have been made. All payments shall be in U.S. secured funds and all checks must be drawn on a U.S. Bank; MasterCard, VISA, American Express, credit cards, debit cards, or ACH, provided there is sufficient customer credit in EXHIBITOR’s form of payment to completely satisfy the amount owed by EXHIBITOR to INSPIRE. If EXHIBITOR is exempt from payment of sales tax, INSPIRE requires an exemption certificate for the State in which the services are to be used. Tax exmption certificates must be submitted to expo@inspiresolutions.com prior to the first day of the event.

Resale certificates are not valid unless EXHIBITOR is rebilling these charges to its customers. For International EXHIBITORS, INSPIRE requires 100% prepayment of advance orders, and any order or services placed at the show site must be paid at the show. All materials and equipment are on a rental basis for the duration of the show or event and remain the property of INSPIRE except where specifically identified as a sale. In the case of bills submitted to parties other than the EXHIBITOR (i.e., Third Parties), such arrangements in no way release EXHIBITOR from any and all terms and conditions outlined herein.

1.3 CANCELLATION

Unless otherwise noted on the specific service order form, Exhibitors who cancel up to ten (10) days prior to Exhibitor Move-in will NOT be assessed any cancellation fees. Cancellations received less than 72 hours prior to load-in or at the show site, will incur a fee equal to 100% of the order amount unless otherwise noted. If the Show or Event is canceled because of reasons beyond INSPIRE’S control, EXHIBITOR remains responsible for all charges for services and equipment provided up to and including the date of cancellation. INSPIRE will not issue refunds to EXHIBITOR of any payments made before the date of cancellation. It is EXHIBITOR’S responsibility to advise the INSPIRE Service Representative of problems with any orders and to review the EXHIBITOR’S account summary for accuracy prior to the last scheduled day of the Show or Event.

1.4 CREDIT CARD

INSPIRE is pleased to accept orders for services, with payment being made by a credit card. By paying for these services in advance, and adhering to the deadline date, you have taken advantage of the discount offered. A 2% processing fee will be assessed for all orders over $10,000 paid by credit card. Contact expo@inspiresolutions.com or payments@inspiresolutions.com to arrange payment via ACH, WIRE, or check.

If a payment is subsequently made by check with the intention of reversing the initial credit card payment CREDIT CARD REFUND PROCESSING CHARGE will be assessed for each subsequent transaction following the initial transaction. The fee to reverse the credit card payment and replace it with a check or an alternate credit card is 3% of the amount owed. Said CREDIT CARD PROCESSING CHARGE is applicable in the event of voluntary withdrawal and/or cancelation of service as outlined in the conditions above.

1.5 REFUNDS

1. EXHIBITOR may opt to transfer order credits and payments at full value towards any service solution from INSPIRE on any future Event despite the Event or General Service Contractor in lieu of refund. Request for a refund due to withdrawal is subject to Administrative and Credit Card Refund Processing charges. Any refund will be processed as part of INSPIRE’s show close process, within 21 days of the last show date. Prior to any refunds being paid to EXHIBITORS, these cancellation and/or postponement charges will be determined in good faith by INSPIRE and withheld from any amounts previously paid by EXHIBITOR to INSPIRE in proportion to receipts from all exhibitors with the excess being refunded. EXHIBITOR shall receive a full and complete refund of any overpayments following the final show close audit. In the event of EXHIBITOR withdrawal or the Exposition or Event is canceled or postponed, INSPIRE reserves the right to charge for services rendered in the preparation of the Event or Exposition, including all non-refundable Administrative Processing costs incurred by INSPIRE, and applicable CREDIT CARD REFUND PROCESSING CHARGES.
2. Request for a refund by a different method than the original payment must be submitted in writing by EXHIBITOR. Electronic requests will only be considered when sent from an email address within the exhibiting company's domain and on company letterhead. The request must specifically address the reason for requesting the refund by check and full details for where the check is to be mailed.
3. INSPIRE will remit refunds to EXHIBITOR at the name and address on file. EXHIBITOR will receive a refund for any extra overpayment above and beyond the amount that EXHIBITOR owes to INSPIRE. Also provided for the EXHIBITOR with the final refund shall be a final accounting showing the services or equipment ordered. EXHIBITOR reserves the right to access the final accounting showing all services or equipment ordered on their behalf.

1.6 Any discrepancy in items ordered and items received or any complaint or question concerning services, etc., must be reported to the INSPIRE Service Center at the show immediately upon noting same. Problems will be resolved and/or any valid adjustments in EXHIBITOR’s account will be made at that time and approved by the INSPIRE Project Manager, Sales, or Director in charge. No credits shall be extended for any individual service (including material handling and labor services) in excess of 15% of the billings for that service. Credits and adjustments will not be made based on information received after the Show.

1.7 On-site security of equipment rented from INSPIRE is not included. EXHIBITOR is responsible for exploring available security services with the venue or show organizer and for contracting security services as needed.

1.8 EXHIBITOR accepts fiscal responsibility for the replacement of the above equipment to INSPIRE Event Technologies LLC due to theft or damage while on-site in EXHIBITOR’s care.